The reasons people trust an organisation, buy from it, or stay loyal to it haven't changed, and the core underlying psychology won’t change. Your audience still need to understand what you do, believe you're the right choice, and feel like the story you tell matches the experience they actually have.

Will the strongest brands of the next decade be the ones that feel genuinely human? that tell real, meaningful stories, made by people who care about the people watching? Or, the harder question is whether the industry will act on it before the damage is done.