Successful digital transformation depends on more than just tech. It requires a people-centred approach underpinned by classic, yet increasingly critical, change management principles; Structured frameworks, stakeholder analysis, communications planning, and user engagement.

Stakeholder engagement transforms change from a process into a shared mission. When every voice in the ecosystem feels heard, respected, and part of the journey, transformation stops being a risk and becomes a movement.

The brief was bold and urgent: deliver a full-scale strategic review, identify immediate quick wins, and develop a clear roadmap for long-term, sustainable change to future-proof the brand and institutional presence in a rapidly evolving global landscape.